I am calling for better communication from State and Federal Governments in relation to the operation of triple-zero emergency services (or calls).
My office has taken many calls from people in our community who have been left distressed having struggled to reach emergency services in an emergency when they call triple zero-off their pre-paid mobile device.
For example, a few weeks ago there was an elderly woman with broken bones found lying on the floor of her home after failing to get through to emergency services from her pre-paid device. Consequently, she was left on the floor for hours. This woman had no idea she couldn’t access triple-zero from her phone and this is just not good enough – the elderly are some of the most vulnerable people in our community.
After contacting the Minister for Emergency Services Rene Hidding over a month ago I am still yet to receive any information from his office regarding this important issue.
There has been no attempt to let the public know that calling triple-zero is sometimes not possible from pre-paid telecommunications and in fact in some instances you need to call 112 from your pre-paid service. The fact is, people are at risk. What happens if someone is at the scene of an accident and is unable to contact emergency services from their pre-paid service? They need to be better informed and the Government must take responsibility for this.
I am also calling on the Minister for Emergency Services in Tasmania to inform the public about the number they must call on some pre-paid services, which is 112.
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